- Any person, member or non-member, may file a complaint of misconduct against a member. Misconduct is deemed to be any violation of the Code of Professional Conduct. The complaint may be formal or informal.
- A formal complaint is a written statement of the facts alleged, with substantiating evidence, copies of which the Chair transmits to the Professional Conduct Committee and to the accused member, identifying the party who filed the complaint. After investigation, the committee decides whether to dismiss the complaint or refer the matter with recommendations to the executive committee for hearing and decision making.
- Upon receipt of an informal complaint of misconduct on the part of a member, the Chair initiates a confidential inquiry to confirm its substance. If there is reasonable ground for the complaint, the chair formulates a statement of complaints, to which the accused member may file an explanation or rebuttal within 30 days. If the Chair (Professional Conduct Committee) and the Association Chair jointly determine that the charges are sufficiently serious, the Executive Committee will review the matter and recommend one of the following causes:
(i) Dismiss the complaint;
(ii) Request the Association Chair to obtain additional information required to arrive at a decision;
(iii) Request the Association Chair to send a letter to the offending member in the nature of a warning or immediate cease and desist order. If the same violation occurs after a cease and desist order has been communicated to a member, a formal complaint will be entered against the offending member. - The Executive Committee serves as an unbiased arbitration committee, hearing testimony provided by the Professional Conduct Committee and the accused member. A member of the Executive Committee may have a conflict to serve as an unbiased member on arbitration committee; in this case, the executive committee shall provide a replacement. All individuals serving on arbitration committee must sign a non-conflict form. The Committee’s decision, by majority vote, may take the form of dismissal of the complaint without prejudice, a letter of censure from the Association Chair, suspension from the Association for a stated period, or expulsion of the member from the Association.
- All matters relative to the filing and investigation of complaints are regarded as confidential and are not in any way made public until the final step in these procedures have been completed. If a committee member breaches the confidentiality, he or she shall be disciplined.
- When a member withdraws from membership or is removed from the Association, he or she shall immediately:
(i) Return the Certificate of Membership and Association lapel pin to the Association office.
(ii) Cease to use AHPK’s designation in association with his or her name, reports, or any other communications.
(iii) No longer hold himself or herself out as a member the AHPK
(iv) Shall not be eligible for any refunds of the membership, subscriptions fees or any interest arising thereof.
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We are a professional body with membership is drawn from key individuals in the Hotel industry. It is registered under the Societies Act, with the aim to lobby and secure its members rightful place and offer a voice for professionals who are both active in service, retired or in consultancy with an extension to reach out and consider individuals from institutions of higher learning preparing undergraduates to join the industry.